Frequently Asked Questions
Click on a question to go to the response.
- WebAdvisor is a Web interface that allows you to access information
contained in the administrative database used by your institution. The application
system that creates this database, Colleague or Benefactor, is the product
of Datatel Inc. of Fairfax, Virginia. WebAdvisor, also a product of Datatel,
consists of the forms and supporting infrastructure to extract and deliver
information from this database to your desktop browser. Your institution may
rename the forms and tailor them to be harmonious with the colors, fonts,
and organization of your institution’s existing Web site. Your institution
may also intersperse the WebAdvisor forms with other forms created at your
institution to provide a complete Web presence that achieves its functional
and strategic goals. All of the forms and infrastructure comprising WebAdvisor
are the product of, and are supported by Datatel. The terms and restrictions
of use may be found by clicking on the "
Powered by Datatel
" icon found
on the Login page.
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- WebAdvisor will operate effectively with the Netscape Navigator
or Microsoft Internet Explorer browsers on PCs or Macintoshes. For best results
the browsers should be Release 4.x level or later. While Internet Explorer
Release 4.x functions satisfactorily on Macintosh platforms, you will achieve
a more aesthetic appearance with Release 5. WebAdvisor has been installed
on other platforms, such as X Windows, but it has not been rigorously tested
on these platforms and the results may be problematical.
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- For PC Users - You can print a form by clicking the
Print icon on the Toolbar of your browser. Alternately, you can click
File, and then click Print in the drop-down menu. Then click
OK in the displayed Print dialog box. The document will be printed
on the printer indicated in the text field Name in the Print dialog
box. You can change the destination printer by selecting another printer in
the Name drop-down list box and then click OK. Some of the forms
will be more legible if you print them using Landscape mode. To print a form
in Landscape mode, click File, then click Print, and then click
Properties in the Printer dialog box. A Document Properties dialog
box will appear. Click the Page Setup tab and then the Landscape
radio button in the Orientation section of the dialog box. Click OK
to set the Landscape mode and OK once more to cause the form to
print. After the form has printed you might want to reset your system back
to Portrait mode by following the same procedure you used to set Landscape
mode.
For Macintosh Users - You can print a form by clicking the Print
icon on the Toolbar of your browser and then click Print in the pop-up
dialog box. Alternately, you can click File, and then click Print
in the pop-up dialog box. The document will be printed on the printer indicated
at the top of the pop-up dialog box. You can change the destination printer
by clicking on the Apple icon in the upper left-hand corner of the window
and then clicking Chooser in the drop-down menu. The Chooser dialog
box will display a graphic of all the printers set up for your Macintosh.
Select the new printer by clicking on the appropriate icon and then close
the dialog box by clicking the upper left corner of the box. Some of the forms
will be more legible if you print them using Landscape mode. To print a form
in Landscape mode, click File and then Page Setup in the drop-down
menu. Click the Orientation icon to change the printer setting from
Portrait to Landscape mode. The accompanying graphic will illustrate that
you made the change. Click OK to enable the setting and print the form
using the instructions presented previously.
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- WebAdvisor puts a session cookie on your desktop when you log
into the system. When you close your browser, the cookie is erased.
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- There are a number of conditions that might affect your response
time in WebAdvisor. Often an increase in the response time is related to traffic
over the communication lines. Depending upon your location, WebAdvisor uses
your campus Intranet, the Internet or both. The number of users on any portion
of those systems will often slow the response time for everyone. Downloading
large files via your institution's communications lines will drastically increase
response time for all other users on the system. High levels of WebAdvisor
use by other members of your institution also affect your response time. This
is caused not only by increased user traffic, but also by the additional processing
required of the institution's host machine to respond to WebAdvisor queries.
An example of a high-use time period would be during your institution's Web
registration period. You may also experience slower performance during peak
usage periods for your Internet Service Provider (ISP). You should notify
your IT staff if you continue to experience poor performance during non-peak
usage periods.
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